Frequently asked questions

Orders
Where do you ship?

We currently ship to the United States, Canada, Australia, New Zealand, and the United Kingdom. Please check our Shipping Policy for more details.
How long does shipping take?

Orders are typically delivered within 8–12 business days. Delivery times may vary slightly depending on destination and carrier conditions. Please check our Shipping Policy for more details.
When will my order ship?

Most orders are processed and dispatched within 1–3 business days. Once your order ships, you will receive a tracking email. Please check our Shipping Policy for more details.
How can I track my order?

As soon as your order ships, you'll receive a tracking number via email. You can use it to follow your package's journey at any time. Please check our Shipping Policy for more details.
Do you offer free shipping?

We offer free shipping on qualifying orders (orders over $50.00). The current free shipping threshold is displayed at checkout. Please check our Shipping Policy for more details.
I only received part of my order.

Some orders may arrive in separate shipments. If an item is missing, please contact us and we'll be happy to help.
What is your return policy?

Returns are accepted within 15 days of delivery for eligible items in their original condition. Please review our Return Policy for full details. Please check our Return and refund for more details.
How do I start a return?

Simply contact us at hello@gildandgleam.com with your order number and reason for return, and we'll guide you through the process. Please check our Return and refund for more details.

Products
What materials are used?

Most pieces are crafted from brass with silver-tone or gold-tone plating, paired with faux pearls or crystal accents depending on the design. Material details can be found on each product page. Please check our Materials page for more details.
Are the pearls natural?

No. Our designs feature carefully selected faux pearls chosen for their consistent luster, durability, and everyday wearability. Please check our Materials page for more details.
Will the jewelry tarnish?

Like all plated fashion jewelry, natural wear may occur over time. To help preserve its finish, avoid prolonged exposure to water, perfume, lotions, and sweat, and store it in a dry place when not in use.
Can I wear it every day?

Yes. Our pieces are designed for everyday styling. For the longest lifespan, we recommend removing jewelry before showering, swimming, exercising, or sleeping.
Are the necklaces adjustable?

Most necklaces and bracelets include an extender chain for a more flexible fit. Please refer to the Measurements section on each product page for exact sizing information.
Is this jewelry hypoallergenic?

Our jewelry is made primarily from plated brass. If you have highly sensitive skin or known metal allergies, we recommend reviewing the materials section before purchasing.
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